Boardwalk Blog | Apartment Rental Guide in Canada

Questions to Ask During an Apartment Tour

Written by Boardwalk REIT | Jun 23, 2026 7:18:04 PM

Finding the right apartment is about more than loving the layout or the view! An apartment tour is your opportunity to gather important information, compare options, and make sure your future home fits your lifestyle and budget.

Whether you are renting your first apartment, relocating to a new city, or searching for a family-friendly community, asking the right questions during a showing can help you feel more confident in your decision.

At Boardwalk, we encourage renters to explore every detail during a tour so they can find a home that feels comfortable, convenient, and welcoming.

Why Apartment Tours Matter

An apartment showing gives you the chance to look beyond photos and online listings. Touring a community in person can help you better understand the layout, amenities, neighbourhood, and overall atmosphere of the community.

It is also the perfect time to ask questions about rent, utilities, maintenance, parking, pet policies, and the lease. The more information you gather during your visit, the easier it becomes to compare your options.

If you are starting your apartment search, browsing Boardwalk apartment listings can help you explore rental communities across Canada.

What’s Included in Rent?

One of the most important questions to ask during an apartment tour is what is included in the monthly rent.

You may also want to ask about:

  • Utilities
  • Security deposits
  • Pet fees
  • Parking costs
  • Storage fees
  • Internet or cable options
  • Move-in incentives

For example, many Boardwalk communities offer convenient amenities such as fitness rooms, social spaces, on-site laundry, and pet-friendly options depending on the property.

What Amenities Are Available?

Amenities can have a big impact on your day-to-day living experience. During your tour, ask which amenities are included and how Resident Members access them.

Depending on the community, you may find:

  • Fitness centres
  • Social rooms
  • Dog wash stations
  • BBQ patios
  • Swimming pools
  • Elevators
  • In-suite laundry
  • Storage rooms

Amenities can help make apartment living more convenient and enjoyable, especially for families, students, seniors, and pet owners.

Many renters also prioritize features like secure entry, parking availability, and on-site maintenance support when comparing communities.

What is the Neighbourhood Like?

The apartment itself is important, but so is the surrounding neighbourhood.

When touring a rental, consider asking:

  • What grocery stores or shopping centres are nearby?
  • Is public transit easily accessible?
  • Are there schools, parks, or walking paths close by?
  • What is traffic or parking like in the area?
  • Are there nearby healthcare services or fitness facilities?

Walkability and convenience can make everyday routines easier and help you feel more connected to your community.

If you are new to renting, the Canada Mortgage and Housing Corporation rental resources offer helpful guidance on evaluating rental housing and neighbourhoods.

How Does Maintenance Work?

Maintenance and repairs are another important topic to discuss during a showing.

Ask questions such as:

  • How are maintenance requests submitted?
  • Is there emergency maintenance support?
  • Is on-site management available?

Knowing how maintenance is handled can provide peace of mind and help you better understand what to expect as a Resident.

Professionally managed rental communities often offer on-site support teams to help residents address concerns quickly and efficiently.

What are the Lease Terms?

Before applying for an apartment, make sure you fully understand the lease agreement and rental policies.

Important questions to ask include:

  • How long is the lease term?
  • Are lease renewals available?
  • What happens at the end of the lease?
  • What is the guest policy?
  • Are pets allowed?

Reading the lease carefully and asking questions during your tour can help avoid confusion later.

If you are preparing to apply for an apartment, Boardwalk’s rental resources can help explain topics like credit checks and rental applications.

What Should You Look for During the Tour?

In addition to asking questions, take time to observe the apartment and building carefully during your visit.

Pay attention to:

  • Natural lighting
  • Storage space
  • Appliances
  • Amenities
  • Security features
  • Customer Care team

It can also be helpful to visit the community at different times of day to get a better sense of the atmosphere.

Should You Take Notes During Apartment Showings?

If you are touring multiple apartments, taking notes can make it easier to compare options afterward.

Consider recording:

  • Rental pricing
  • Included utilities
  • Favourite amenities
  • Commute times
  • Overall impressions
  • Questions to follow up on

Photos and notes can help you remember details later when you are making your final decision.

Finding the Right Apartment for Your Lifestyle

Apartment tours are an important step in finding a home that fits your needs, lifestyle, and budget. Asking thoughtful questions during a showing can help you better understand the property and feel more confident about your decision.

Whether you are searching for a pet-friendly apartment, family-focused community, or convenient urban location, taking time to explore your options can make all the difference.

Browse available homes through Boardwalk apartment listings to find rental communities across Canada that suit your lifestyle.