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Recovery & Default Assistant Contract

Operations
Calgary, Alberta

Job Responsibilities:

  • Investigate, understand, analyze and adjust current and historic resident member accounts, ledgers, utility bills, legal fees, collection related documents and records.
  • Process high volume of move outs and Statement of Accounts.
  • Effectively communicate and resolve historic resident member concerns and questions – which includes contacting resident members with balances to collect on balance and/or set up repayment plans.
  • Effectively process Bankruptcy and Debt Consolidation documents
  • Act as a liaison between Boardwalk and 3rd party collection agencies and debt consolidation agencies
  • Preparation of evidence packages, applications, Notice of Hearings and Affidavits for small claims at the Residential Tenancies Dispute Resolution Service (tribunal), Provincial Courts and the Court of Queen’s Bench.
  • Coordinating process service of legal documents and process serving documents when directed.
  • Professional and successful representation of Boardwalk at tribunal and Provincial Court hearings in tenancy related matters.
  • Effectively liaise and advise sites and site leaders regarding defaults, bad debts and Residential Tenancies Act of Alberta related matters

Experience and Educational Requirements:

  • Post Secondary education required
  • Strong knowledge of the Residential Tenancies Act of Alberta required (exam may be administered to test knowledge).
  • 3+ years of customer service experience with emphasis on strong conflict resolution abilities.

Technical Requirements:

  • 3+ years of Microsoft Office experience, in particular Excel.
  • Valid Driver’s License and Vehicle required

Non-Technical Requirements:

  • Strong commitment to providing excellent customer service
  • Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
  • Exceptional problem-solving and decision-making capabilities
  • Strong planning and organizational skills coupled with ability to multi-task and prioritize (excellent time-management skills)
  • Ability to work independently (self-managed) and with other Associates in a team environment
  • Ability to learn quickly, adapt to change and be flexible in nature
  • Displays a high level of initiative and commitment to excellence
  • Demonstrates a positive attitude, enthusiasm and assertiveness
  • Ability to meet deadlines in sometimes high-stress situations

Human Resources
200, 1501 – 1 Street SW, Calgary, Alberta, T2R 0W1

Apply for Recovery & Default Assistant

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A vehicle is required for this job opportunity
We would like to thank you in advance for your inquiry. Only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory security background checks, reference checks, and pre-employment medical exams, where applicable.
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