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Loyalty and Retention Specialist Full Time

Customer Care
Saskatoon, Saskatchewan

Job Responsibilities:

  • Renewal goals and objectives must be met monthly
  • Must meet monthly objectives set out by Leader
  • Greet, inform clients and conduct visits of rental apartments
  • Ensure all renewal inquiries are handled as per provided instructions
  • Follow-up on phone messages within 24 hours
  • Meet with customers and address their needs for renewals, modifications and assignation, etc.
  • Ensure post renewal follow-up
  • Complete all required administration for the position on a tablet
  • Coverage of the leasing office during month end or when there are CSR shortages
  • Perform other tasks such as assigned by Leader

Experience and Educational Requirements:

  • Knowledge of computer applications: Word, Excel
  • Two (2) years of experience excelling in customer service and sales
  • Detailed knowledge of BPMS, Boardwalk policies and procedures is an asset

Technical Requirements:

  • Must have a reliable vehicle that is suitable for winter driving conditions (all or 4 wheel drive preferred)
  • Vehicle used for work must have a professional appearance (relatively new and in good condition)
  • Ability to learn and adapt to rapidly changing systems and new technology
  • Familiarity with computer tablets is an asset

Non-Technical Requirements:

  • Professional approach and aware of the importance of delivering quality customer service
  • Excellent learning and problem-solving capabilities
  • Availability to work various shifts (evening and weekends)
  • Flexibility and attention to details
  • Ability to take responsibility for all actions and decisions and to follow through
  • Excellent communication skills
  • Strong planning and organizational skills coupled with ability to multi-task and prioritize
  • Excellent time-management skills
  • Ability to handle sensitive and confidential information
  • Ability to remain calm and to stay in control of any situation with patience, empathy and understanding
  • Ability to work independently (self-managed) with efficiency and with other associates in a team environment
  • Ability to learn quickly and to adapt to change
  • Knowledge of the different amenities available
  • Dedicated to building better communities for all our Customers and surrounding communities

Human Resources
2225 Faithful Avenue , Saskatoon, Saskatchewan, S7K 1T8

Apply for Loyalty and Retention Specialist

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We would like to thank you in advance for your inquiry. Only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory security background checks, reference checks, and pre-employment medical exams, where applicable.
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Ontario Resident Accessibility

Boardwalk offers support in its recruitment processes to applicants with disabilities, including accommodation that takes into consideration the applicant's accessibility needs. Applicants who require accommodation during the recruitment process are asked to contact Human Resources at 519-953-5101.

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Customer Service Job at Boardwalk


Diversity, Equity and Inclusion Commitment Statement


We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.   

Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.

We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.