Our Role and Responsibility

Published: March 17, 2020

Protecting Our Communities Through COVID-19 

We are writing to share a timely update on behalf of all of us at Boardwalk as we manage COVID- 19. The safety and well-being of our communities remain our top priority. Our teams continue to monitor this rapidly evolving situation and act accordingly in the interest of keeping our communities safe.  

To help our people and communities navigate through this time, Boardwalk is taking vigilant care to help prevent the spread of the virus and to support the ongoing health and well-being of our communities. In addition to Boardwalk’s already high standards of cleanliness, maintenance and sanitation, we are taking additional precautionary steps as we chart forward. 

Immediate steps taken to minimize the impact 

  • We ask that all Associates and Residents maintain ‘social distance’ whenever possible as recommended by Canadian Health Authorities 
  • We have adjusted on-site Associate availability across the country.  Our Leasing Office doors are closed to prevent unnecessary contact, but we are open, around and available to help when an appointment is made via phone or email 
  • All emergency maintenance requests will continue to be a priority, but non-essential maintenance will be managed on a case-by-case basis to avoid any unnecessary contact 
  • We’re monitoring all sites to ensure they are stocked with the appropriate cleaning supplies 
  • We’re increasing the level of sanitization and disinfecting efforts when cleaning common areas which include, but are not limited to, lobbies, gyms, pools, saunas, doors, garbage chutes, elevator buttons, laundry facilities, stair rails, and Leasing Offices 
  • Gyms, pools, saunas, community rooms and coffee stations will be closed until further notice  
  • We’ve recommended that our Resident Members and Associates take additional health measures, including frequent hand washing, respiratory etiquette, social distancing, staying home when sick and pausing all non-essential work travel 
  • All community events are cancelled until further notice  

Residents can manage their residential experience anytime, anywhere with Yuhu 

Our Residents recently received a communication about the introduction of our new online, one-stop-shop, Resident Member Portal powered by Yuhu. The Portal allows Residents to remotely make online payments, chat with site Associates and ask questions from the comfort of their own home. As social distancing remains important, we are encouraging those who have not yet joined the Portal, to please contact their Leasing Office directly.   

Tips for staying healthy  

If you haven’t had the chance to read up on it yet, here are some of the important suggestions from Health Canada that can help reduce everyone’s risk and maintain the safety of others: 

  • Thoroughly wash your hands with soap and water for at least 30 seconds and do so frequently throughout the day 
  • Avoid touching your mouth, nose and eyes 
  • When coughing or sneezing, cover your mouth and nose by coughing or sneezing into your elbow or sleeve to reduce the spread of germs  
  • Avoid close contact with people who are sick and remind those who are sick to stay at home 
  • Make healthy lifestyle choices and stay hydrated to keep your immune system strong 
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or anti-bacterial wipes 
  • Stay home if you are sick 

If you or someone you’ve been in contact with has travelled outside of Canada, the Government of Canada advises you to watch for symptoms like fever, cough or shortness of breath. If you show any symptoms or have exposure concerns, you can take this self-assessment to help determine whether you should be tested and can call the following Health Lines (Alberta: 811; Saskatchewan: 811; Ontario: 1.866.797.0000; Quebec: 1.877.644.4545) 

If you or a member of your household has been advised by health authorities to self-isolate and obtain COVID-19 testing, remain at home and follow self-isolation guidelines until you receive negative results and stop showing symptoms. 

For further information, we encourage you to refer to the following links: 

We'll keep the conversation going 

Boardwalk will remain committed to the safety and well-being of our communities and will continue to follow guidelines issued by Health Canada and other local and national organizations. Please be sure to take care of yourselves and your families.   

Please know that we are here and available to you at any time and will continue to offer our unwavering support in every way possible. 

Should you have any questions, please do not hesitate to reach out to your Leasing Office directly. 

With Love Always, 

The Boardwalk Family 

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