Alberta Frequently Asked Questions

At Boardwalk, we strive to work with our Resident Members (RM) a.k.a., Tenants. Here are answers to some of the most frequently asked questions received from former Resident Members regarding outstanding balances and the moving out process. 

How do I make payment towards an outstanding balance after I have moved out?

There are various payment options available to assist former Resident Members.

Payment can be made:

• Via online banking
  (Lease number is your account number; Payee is Boardwalk Rental Communities/Boardwalk Equities)
• By mailing a cheque or money order to the Boardwalk Head Office
  (located at Suite 200, 1501 Street SW Calgary, AB T2R 0W1 Attn: Recovery and Defaults)
• In person by attending the regional office or site office that oversaw the tenancy
• Calling the Recovery and Default department (1-877-706-6864) to process payment on a Visa or Mastercard.

I have a balance owing, but do not have the funds to pay off the balance all at once. What options do I have?

At Boardwalk we always try our best to work with our Resident Members. We offer monthly repayment plans to assist former Resident Members in clearing their balance. Additionally, when a repayment plan is set up with Boardwalk and payments are made, we turn off the interest that is applied on outstanding balances. We highly recommend setting up a Boardwalk repayment plan as soon as you move out to avoid unnecessary charges and interest.

Does my balance owed to Boardwalk affect my credit negatively?

If you have a repayment plan set up with Boardwalk and are making payments, the outstanding balance will not be reflected with the credit bureau. However, if your file has been sent to collections, the balance may have a negative effect on your credit and if there is a legal judgment against any balance owing, this may also reflect on your credit report.

When can I expect my Statement of Account and/or return of my Security Deposit after I have moved out?

In Alberta, a Landlord has up to 10 days to send out a Statement of Account and/or return a Security Deposit. This means that Tenants will receive their Statement of Account and/or Security Deposit any time after 10 days. If there is no forwarding address provided, the Landlord will send it to the last known address, which typically is the rental premise address.

Can my Security Deposit be considered my last month’s rent?

In Alberta, a Security Deposit is not considered last month’s rent. A tenant has to pay the rent in the final month of their tenancy.

I have already moved out, why am I still receiving utility bills?

As utilities are charged after consumption, utility providers remit bills in regular intervals after consumption. Sometimes a delay occurs with utility service providers issuing bills. Utility bills received after the move out date are typically for the last months of tenancy and any unpaid amounts. Usage dates on bills will indicate the time frame for the charges. It is a Resident Member’s obligation to ensure their utility bills are paid in full and Boardwalk does not have any control over bills issued directly by a utility service provider.

What is “Miscellaneous Charge” on the Statement of Account?

This can include charges such as Pet Fee, Late Fees, NSF Fees, Utility Administration Fees, Sub-metered power charges, utilities, online service fees for credit card transactions through YUHU.

What is “Revenue Loss Due to Late Notice” on the Statement of Account?

This is the charge resulting from the Tenant not providing proper written notice to the Landlord to terminate a periodic tenancy (i.e., a month-to-month tenancy). In Alberta, there is a legislative requirement for Tenants to give proper written notice to the Landlord to terminate a periodic tenancy. Written notice must be given to the Landlord on or before the 1^st of the month to be effective on the last day of that month. Failure to provide proper notice will result in the Tenant being responsible for the following month’s rent. If the Landlord is successful at re-renting the suite the following month, the Landlord will charge the previous Tenant up until the date that the Landlord successfully re-rents the suite to the new Tenant.

Why does my Statement of Account show my last month’s rent charge even though I have already paid it?

The Statement of Account is a summary of all charges and payments in the final month of tenancy, which would include the charge for the final month’s rent.

Why do I have to return all keys to the suite if I have already moved out?

Returning all keys to the Landlord signifies a Tenant returning legal possession of the rental premise back to the Landlord. Failure to return keys could result in rent being charged until legal possession of the rental premise is obtained by the Landlord. It can also result in charges for key replacement and/or lock changes and civil enforcement charges where applicable.

Need more help? If you were not able to find the answer to your question or have further inquiries regarding an outstanding balance, please contact the Recovery and Default team at 1-877-706-6864.